Degree and Certificate Programs

Financial Services

Teller Training and Proof Operations Industry Certification Preparation Program

The teller training course is designed as job-entry training to enable individuals to function efficiently on the job as tellers. Also, the course can help tellers with experience in strengthening specific skills and becoming aware of the professional aspects of their jobs. Teller Training may also improve performance and attitudes toward co-workers and customers.

The course covers the following topics: professionalism, appearance, and career ladder for tellers; terminology; counting and depositing money; the Federal Reserve; cashing and depositing checks; endorsement and identification for checks; debits, credits and balancing; robbery, fraud, counterfeit and raised currency issues; customer service, communication and telephone techniques; product knowledge, features and benefits; operating a 10-key calculator by touch; CRT operation; balancing out; and job search and job application techniques.

The proof operations course is designed as job-entry training to enable individuals to quickly function on the job as proof operators in financial institutions and retail establishments. The course covers the following topics: professionalism, appearance and career ladder for proof operators; terminology; cashing and depositing checks; endorsement and identification for checks; debits, credits and balancing; routing and sorting; machine operation; MICR Line; CRT operations; error correction; operation of 10-key calculator by touch; and balancing out.

Financial aid is not available for either course. For more information, including registration fees, call 904.381.3555.

Course Number and Title

MED 0574 Teller Training
MED 0573 Proof Operations

Course Descriptions

Teller Training

This course is designed as job entry training to enable individuals to quickly function efficiently on the job as tellers. Also, tellers with experience can strengthen specific skills and become aware of the professional aspects of their jobs. Teller Training can improve performance and attitudes toward co-workers and customers.

Proof Operations

This course is designed as job entry training
to enable individuals to quickly function on the job as proof operators in financial institutions and retail establishments.