Degree and Certificate Programs

Office Management and Secretarial

Customer Assistance Technology (5619)

Workforce Credit Certificate Program

The program prepares students for employment in customer care service positions. The content includes the development of interpersonal, communications, conflict resolution, leadership, decision-making, problem-solving, supervisory, and employability skills; diversity awareness; telephone techniques; and technical applications in the customer care environment.

Students in this program should be advised by the instructor or the program manager before enrolling in courses. For information call 904.633.8380.

Course Number and Title	Contact Hours	Workforce Credits
Professional Courses
*VPI 0100 Basic Reading Skills
*VPI 0200 Basic Mathematical Skills
*VPI 0300 Basic Language Skills
OTA 0900 Business Systems and Technology I	150	5.00
MKA 0043 Customer Assistance I	150	5.00
MKA 0047 Customer Assistance II	150	5.00
Total Contact Hours	450	15.00

*Students who have satisfactory test scores are not required to take these courses.