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Computer Information Technology (Help Desk/Technical Support) (2268) |
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Help Desk and technical support operations are an important part of computer operations in almost every company and organization today. The rapid growth of computer technology has created a need for help desk and technical support personnel. Many organizations centralize these functions for more efficient operations. Help desk and technical support may be provided internally to employees and outside the corporation to customers and vendors. Help desk and technical support specialists provide technical support and business tool usage advice and guidance to other employees, vendors and business customers for computers, computer systems, software systems and peripheral equipment usage. These individuals troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing errors, using established processes and procedures. They document events using database systems and they track resolution of problems. This degree prepares students for positions in help desk and technical support problem resolution at first level and for more complex problems, at a secondary level. Technical certificates are included as options within this degree program. Students may choose to pursue an A.S. or A.A.S degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificate programs to develop or upgrade their skills in a particular field. Contact an advisor or counselor to determin the career education path that is best for you.
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Expected Job Growth: This is the fastest-growing computer specialty. |
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| Completion of this program prepares students for the Helpdesk Institute (HDI) certification.
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ENC 1101 English Composition I (3) |
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*Mathematics (3) |
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*Humanities (3) |
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SOP 1002 Human Relations (3) |
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*Communications - Category B (3) |
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Credit Hours: 15 |
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CGS 1060 Introductory Computer Concepts (3) |
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CDA 1302 Hardware Configuration (3) |
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CDA 1403 Software Configuration (3) |
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OST 1384 Introduction to Customer Service (3) |
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GEB 1011 Introduction to Business (3) |
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CGS 1570 Microcomputer Applications (3) |
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OR CGS 1100 Microcomputer Applications for Business and Economics (4) |
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CIS 2401 Help Desk Support Options (3) |
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OST 1581 Professional Development in the Work Environment (3) |
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CIS 1943 Internship (3) |
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Credit Hours: 27 |
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Group One (minimum 9 credit hours) |
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CDA 2500 Introduction to Data Communications (3) |
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COP 2612 Microcomputer Operating Systems (3) |
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COP 2344 Introduction to Unix/Linux (4) |
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COP 2341 Linux Workstation Administration (3) |
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CGS 2263 Computer Network Concepts and Operations (3) |
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OR CDA 2502 Computer Networks (3) |
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Group 2 (minimum 12 credit hours) |
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OST 2771 Word Processing I (3) |
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CGS 1580 Introduction to Desktop Publishing (3) |
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CGS 2512 Spreadsheet Concepts and Practices (3) |
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CGS 2542 Database Concepts for Microcomputers (3) |
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CGS 2525 Introduction to Multimedia (3) |
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CGS 2820 Web Site Design and Development (4) |
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COP 1000 Introduction to Programming and Algorithm Design (3) |
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CIS 2321 Information Systems (3) |
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CGS 2555 Introduction to the Internet (4) |
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OR COP 2827 HTML Programming (4) |
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Credit Hours: 21 |
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Total Credit Hours: 63 |
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*Refer to General Education Requirements |
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*Refer to A.S. degree General Education Requirements. |
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Note: Students have two degree alternatives in this program: The associate in science (A.S.) and the associate in applied science (A.A.S.). If you intend to pursue further education at the university level, you should enroll in the A.S. option. If you intend to go directly to work after completing your associate's degree, consider the A.A.S. While the A.A.S. will not provide you with the articulation benefits of the A.S., the A.A.S. will provide you with the skills required to begin working in the field immediately upon graduation. If you are unsure of which option is best for you, please see an advisor for further counseling. |
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NOTE: Students earning an A.S. degree must take MAC 1105, MGF 1106 or a higher-level mathematics course. Students earning an A.A.S. degree must take MAT 1033 or a higher-level mathematics course. |
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Total Tuition and Fees: |
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Estimated tuition* is $3,650. Estimated cost of books, materials and fees is $1,600.
(*for Florida residents, based on fees as of 7/03)
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