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Information Technology Analyst (Help Desk) (6202) |
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The Information Technology Analyst certificate provides technical training for individuals seeking positions in technical help desk positions. Students graduating from this program should be qualified to fill help desk technical support positions in any size company. Common job titles for which this degree prepares students include: product support specialist, help desk specialist and technical support specialist.
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| All courses in this technical certificate apply to the Computer Information Technology (Help Desk and Technical Support) A.S./A.A.S. degree.
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ENC 1101 English Composition I (3) |
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CDA 1302 Hardware Configuration (3) |
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CDA 1403 Software Configuration (3) |
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GEB 1011 Introduction to Business (3) |
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SOP 1002 Human Relations (3) |
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OST 1384 Introduction to Customer Service (3) |
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CGS 1570 Microcomputer Applications (3) |
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OR CGS 1100 Microcomputer Applications for Business and Economics (4) |
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CIS 2401 Help Desk Support Operations (3) |
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OST 1581 Professional Development in the Work Environment (3) |
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Credit Hours: 27 |
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Total Credit Hours: 27 |
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Total Tuition and Fees: |
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Estimated Tuition: $1,600 (for Florida residents as of 7/03)
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