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Customer Assistance Technology (5619) |
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Customer service is a growing field with high income potential for those who learn to deliver superior service. Employers will be impressed with your attainment of this workforce certificate, which focuses on a variety of vital skills: interpersonal communications, conflict resolution, leadership, decision-making, problem-solving, and supervision. The program includes diversity awareness, telephone techniques, and technical applications used in the customer care environment.
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Expected Job Growth: Increasing |
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Starting or Average Salary: Starting: $20,000 |
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| Students in this program should be advised by the instructor or the program manager before enrolling in courses. For information call 904.633.8380.
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Total General Education Credits: |
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*VPI 0100 Basic Reading Skills |
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*VPI 0200 Basic Mathematical Skills |
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*VPI 0300 Basic Language Skills |
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OTA 0900 Business Systems and Technology (150/5) |
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MKA 0043 Customer Assistance I (150/5) |
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MKA 0047 Customer Assistance II (150/5) |
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Total Professional Course Credits: |
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Total Professional Elective Credits: |
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Total Program Credits: 450 Contact Hours
15 Workforce Credits |
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*Students who have satisfactory test scores are not required to take these courses. |
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Total Tuition and Fees: Total Estimated Tuition*: $810. Estimated Books, Materials and Fees: $250.
(*for Florida residents as of 7/04) |
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