Technical Certificate

Office Support (6100)

Where do you see yourself in a business office? Would you like to sit at the front desk, greeting callers and visitors and answering their questions? You may prefer to work behind the scenes as a data entry clerk. Your first choice might be to handle customer inquiries over the telephone and process service transactions. After completing the Office Support certificate program, you’ll be qualified for any of these vital, well-paid positions. If you’re presently employed, the supplemental training will increase your knowledge and help you progress in your career.

Expected Job Growth: Faster than the average for all occupations through 2012. This increase will result from rapid growth employing businesses — including physicians’ offices, law firms, temporary-help agencies, and consulting firms.

Starting Salary: In Jacksonville, the median salary for receptionists is $24,000 and for data entry clerks, it is $22,600.

Curriculum

Professional Courses
OST 1100 Keyboarding/Introduction to Word Processing (3)
CGS 1570 Microcomputer Applications (3)
  or CGS 1100 Microcomputer Applications for Business and Economics (4)
OST 1581 Professional Development in the Work Environment (3)
OST 1384 Introduction to Customer Service (3)

Total Credit Hours: 12

Please see the technical certificate Graduation Requirements.

Cost:
Estimated tuition is $700 (for Florida residents, based on fees as of 7/04).