Information Technology
Technician (Desktop Support) (6145)
Desktop support work involves installing, configuring,
repairing, and managing computer hardware and software, often
in a networked environment. In this program, you gain the basic
skills and knowledge required to work as an entry-level microcomputer
technician or desktop support specialist.
Because many of the courses in this technical certificate are
taught using certification materials, with additional study, you
have the added opportunity of pursuing industry recognized certifications
such as CompTIA’s A+ Microcomputer Technician certification
and Microsoft’s Certified Professional (MCP) certification.
You may also take advantage of credit-by-certification, gaining
credit for equivalent certifications already attained.
All courses in this technical certificate are also included in
the Information
Technology Management (Systems Administrator) technical certificate
and the Network
Administrator A.S./A.A.S. degree. This means that you have
the option of applying all the coursework completed in this program
toward a more advanced technical certificate and an associate
degree.
Expected Job Growth: Computer
support specialists are among the fastest growing occupations
over the 2002-12 period.
Starting Salary:
$27,500 to $56,500 for help-desk support staff.
Upon completion of this program, students will be prepared to
pursue industry recognized certifications such as CompTIA's A+
Microcomputer Technician certification and Microsoft's Certified
Professional (MCP) certification.
Students have the option of applying all the coursework completed
in this program towards the Information
Technology Management (Systems Administrator) technical certificate
or the Network
Administrator A.S./A.A.S. degree.
Total Credit Hours: 21
Please see the technical certificate Graduation
Requirements.
Estimated tuition is $1,300 (for Florida residents, based on fees
as of 7/04).
