Technical Certificate

Information Technology Technician (Desktop Support) (6145)

Desktop support work involves installing, configuring, repairing, and managing computer hardware and software, often in a networked environment. In this program, you gain the basic skills and knowledge required to work as an entry-level microcomputer technician or desktop support specialist.

Because many of the courses in this technical certificate are taught using certification materials, with additional study, you have the added opportunity of pursuing industry recognized certifications such as CompTIA’s A+ Microcomputer Technician certification and Microsoft’s Certified Professional (MCP) certification. You may also take advantage of credit-by-certification, gaining credit for equivalent certifications already attained.

All courses in this technical certificate are also included in the Information Technology Management (Systems Administrator) technical certificate and the Network Administrator A.S./A.A.S. degree. This means that you have the option of applying all the coursework completed in this program toward a more advanced technical certificate and an associate degree.

Expected Job Growth and Earnings
Computer support specialists are among the fastest growing occupations over the 2002-12 period. The starting salary for help desk support staff is anywhere from $27,500 to $56,500 for help-desk support staff.

Certification and Licensing
Upon completion of this program, students will be prepared to pursue industry recognized certifications such as CompTIA's A+ Microcomputer Technician certification and Microsoft's Certified Professional (MCP) certification.

Articulation
Students have the option of applying all the coursework completed in this program towards the Information Technology Management (Systems Administrator) technical certificate or the Network Administrator A.S./A.A.S. degree.

Cost
Estimated tuition for Florida residents is $1,330 (as of 07/05). Contact program manager for textbook, fees and material costs.

Curriculum

Professional Courses
CGS 1060	Introductory Computer Concepts	3
or CGS 1570 Microcomputer Applications
CGS 1071	Network Technician Foundations	3
CGS 1824	Internet Foundations	3
CDA 1302	Hardware Configuration	3
CDA 1403	Software Configuration	3
CEN 1300	Microsoft Desktop Administration	3
CEN 1304	Microsoft Server Administration	3
	Total Credit Hours	21

Please see the technical certificate Graduation Requirements.