Network Support Services (Network Support Technician) (5670)
Anyone who has a computer will eventually need a specialist to
repair it. Professionals in network support services design, install and maintain LANs
(local-area networks), WANs (wide-area networks), network segments and both Internet
and intranet systems. They keep up network hardware and software, analyze problems and
monitor the network to ensure its availability to system users. They also may plan,
coordinate and implement network security measures.
This is a selective admission program. If you have experience or
knowledge in the computer repair field, the Network Support Services program may be for you. The courses teach network and
internet-working skills and offer related certifications.
Florida Community College partners with manufacturers and
employers to develop a workforce certified by Oracle, Microsoft and Cisco. Programs
are designed to match industry demands and provide an intensive hands-on experience
to ensure you are ready for the job.
This program requires an internship of 120 hours. You may fulfill this requirement by
pursuing an internship of your choice, asking FCCJ to facilitate a placement or by
working for the college.
FCCJ is the regional resource for employers in every type of technology. Our
partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems
provide career connections. We offer an intranet site posting jobs targeting FCCJ
students. Our graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield,
the city of Jacksonville, Medtronic, Mayo Clinic and other regional employers,
including the government and military.
Annual salaries in this field can be up to $61,000.
Applicants must
have a high school diploma or equivalency degree. An application for admission to the program
must include the following:
- A high school completion transcript or copy of GED® test scores
- One year of documented full-time experience in
computer repair or A+ Certification
The Test of Adult Basic Education (TABE) is a major criterion in a student’s completion of the
program. Students who fail to meet the State of Florida’s designated exit score will be required to complete the
Vocational Preparatory Instruction (VPI). In order to complete the program successfully, students must achieve or surpass
the designated exit score(s). See Standards of Academic Progress.
Estimated cost of tuition is $2,037 (for Florida residents, as of 7/06).
Contact the program manager for additional costs (lab fees, books, basic certifications).
Network Support Services (Network Support Technician)
(5670)Curriculum
| Professional Courses |
Contact Hours |
Workforce Credits |
| *VPI 0100 |
Basic Reading Skills |
|
|
| *VPI 0200 |
Basic Mathematical Skills |
|
|
| *VPI 0300 |
Basic Language Skills |
|
|
| |
|
|
|
| EEV 0581 |
Desktop Network Operating
Systems |
60 |
2.0 |
| EEV 0588C |
Fiber, Voice and Data
Cabling |
60 |
2.0 |
| EEV 0570 |
Cisco I |
60 |
2.0 |
| EEV 0580 |
Introduction to Networking |
60 |
2.0 |
| EEV 0571 |
Cisco II |
60 |
2.0 |
| EEV 0572 |
Cisco III |
60 |
2.0 |
| EEV 0599 |
Network+ Review |
30 |
1.0 |
| EEV 0585 |
Technical Support |
60 |
2.0 |
| EEV 0573 |
Cisco IV |
60 |
2.0 |
| EEV 0579 |
CCNA Review |
30 |
1.0 |
| EEV 0597 |
Security+ |
60 |
2.0 |
| EEV 0574 |
Network Administration |
60 |
2.0 |
| EEV 0591 |
Building Scalable Networks |
60 |
2.0 |
| EEV 0943 |
Postsecondary Internship |
30 |
1.0 |
| EEV 0592 |
Building Remote Access
Networks |
60 |
2.0 |
| EEV 0593 |
Building Multilayer
Switched Networks |
60 |
2.0 |
| EEV 0594 |
Internetwork
Troubleshooting |
60 |
2.0 |
| EEV 0595 |
BCMSN and CIT
Certification Review |
30 |
1.0 |
| EEV 0558 |
Unix Fundamentals |
60 |
2.0 |
| EEV 0941 |
Internship |
30 |
1.0 |
| |
Total Contact Hours |
1,050 |
35.0 |
*Students who have satisfactory test scores
are not required to take these courses.
Students seeking a certificate or degree should contact the advisor for more information. This programs incorporates the skills and experience needed for many computer support careers. The program is designed for students seeking the necessary hands-on experience for entry level positions in the field of computer support. After completing the courses in this program, the student can transfer to a college credit program. Please contact your advisor at 904.598.5676 for more information or to apply.
GED® and GED Testing Service® are registered trademarks of the American Council on Education (ACE). They may not be used or reproduced without the express written permission of ACE or . The GED® and GED Testing Service® brands are administered by GED Testing Service LLC under license from the American Council on Education.
