Florida Community College at Jacksonville wave logo

Workforce Certificate

Computer Support Technician (5923)

The specialists in computer and network support might be called technology’s super heroes. These expert problem solvers and troubleshooters use automated diagnostic programs that save the day for non-technical computer users.

You can enter this rewarding field right away by earning your certificate as a Computer Support Technician. You will learn to install, configure and troubleshoot computer systems and basic local area networks. The training includes preparation for various industry certifications as well as an on-the-job internship.

Career Opportunities, Rapid Placement
Our partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems provide career connections. An FCCJ intranet site posts jobs targeting our students. Our graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield, City of Jacksonville, Medtronic, Mayo Clinic and other regional employers including the government and military.

Application
Admission to this program is limited and based on meeting certain criteria. For information call 904.598.5676 or see the program manager. Students enrolled in this program may be required to enroll in basic skills training. This will be determined by their scores on the Test of Adult Basic Education (TABE). Students should be advised by the instructor or the program manager before enrolling in courses.

The Test of Adult Basic Education (TABE) is a major criterion in a student’s completion of the program. Students who fail to meet the State of Florida’s designated exit score will be required to complete the Vocational Preparatory Instruction (VPI). In order to complete the program successfully, students must achieve or surpass the designated exit score(s). See Standards of Academic Progress.

Cost
Estimated tuition is $1,164 (for Florida residents, as of 7/06). Contact the program manager for additional costs (textbooks, materials, certification fees).

Computer Support Technician (5923)
Curriculum

Professional Courses
Contact Hours
Workforce Credits
*VPI 0100 Basic Reading Skills
*VPI 0200 Basic Mathematical Skills
*VPI 0300 Basic Language Skills
   
EEV 0543 Desktop Operating Systems
60
2.0
  or EEV 0547 Introduction to Desktop
  Operating Systems
30 1.00
   and EER 0936 Technical Career
   Exploration
30 1.00
EEV 0585 Technical Support
60
2.0
EEV 0531 Computer Peripherals and
Interfacing
60
2.0
EEV 0554 Introduction to Network
Configuaration
60
2.0
EEV 0575 Network Administration
60
2.0
EEV 0558 Unix Fundamentals
60
2.0
EEV 0539 A+ Review for Techs
30
1.0
EEV 0599 Network+ Review
30
1.0
EEV 0930B Internship
60
2.0
EEV 0588C Fiber, Voice and Data
Cabling
60
2.0
EEV 0597 Security+
60
2.0
  Total Contact Hours
600
20.0

*Students who have satisfactory test scores are not required to take these courses.

Note
Students seeking a certificate or degree should contact the advisor for more information. This programs incorporates the skills and experience needed for many computer support careers. The program is designed for students seeking the necessary hands-on experience for entry level positions in the field of computer support. After completing the courses in this program, the student can transfer to a college credit program. Please contact your advisor at 904.598.5676 for more information or to apply.

 


© Florida Community College at Jacksonville