Technical Certificate

Information Technology Support Specialist (Help Desk) (6201)

You can soon answer calls for assistance at the IT help desk with ease. By earning your IT Support Specialist certification, you’ll have the up-to-date knowledge and hands-on training you need to become a well-paid product support specialist, help desk specialist or technical support specialist in any size company. Resolving employees' computer problems is very rewarding work with a bright future. All courses in this technical certificate apply to the Computer Information Technology (Help Desk and Technical Support) A.S./A.A.S. degree.

Articulation
All courses in this technical certificate apply to the Computer Information Technology (Help Desk and Technical Support) A.S./A.A.S. degree.

Curriculum

Professional Courses
CDA 1302 Hardware Configuration (3)
CDA 1403 Software Configuration (3)
SOP 1002 Human Relations (3)
OST 1384 Introduction to Customer Service (3)
CGS 1570 Microcomputer Applications (3)
 or CGS 1100 Microcomputer Applications for Business and Economics (4)
CIS 2401 Help Desk Support Operations (3)

Total Credit Hours: 18

Please see the technical certificate Graduation Requirements.

Cost
Estimated tuition is $1,100 (for Florida residents, based on fees as of 7/04).