Technical Certificate

Information Technology Analyst (Help Desk) (6202)

The Information Technology Analyst certificate provides training for individuals seeking positions in technical help desk positions. You can apply your skills to the needs of large or small businesses and organizations. Your education and training will prepare you for a great job as a product support specialist, help desk specialist or technical support specialist. All courses in this technical certificate apply to the Computer Information Technology (Help Desk and Technical Support) A.S./A.A.S. degree.

Articulation
All courses in this technical certificate apply to the Computer Information Technology (Help Desk and Technical Support) A.S./A.A.S. degree.

Curriculum

Professional Courses
ENC 1101 English Composition I (3)
CDA 1302 Hardware Configuration (3)
CDA 1403 Software Configuration (3)
GEB 1011 Introduction to Business (3)
SOP 1002 Human Relations (3)
OST 1384 Introduction to Customer Service (3)
CGS 1570 Microcomputer Applications (3)
OR CGS 1100 Microcomputer Applications for Business and Economics (4)
CIS 2401 Help Desk Support Operations (3)
OST 1581 Professional Development in the Work Environment (3)

Total Credit Hours: 27

Please see the technical certificate Graduation Requirements.

Cost
Estimated tuition is $1,630 (for Florida residents, based on fees as of 7/04).