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 Courses College Credit Courses CIS 2401 Help Desk Support Operations — 3 Credit Hours Prerequisite: CGS 1060 or CGS 1570 or CGS 1100. This course will present a host of skills critical to the success of an integrated systems or end user support specialist. They will include evaluating software and hardware, resolving computer security issues, developing disaster preparedness plans, writing RFPs, networking non-computer hardware, integrating telephone systems, voice mail systems and reprographic systems, and ergonomics. Four contact hours: three lecture hours, one laboratory hour. A.S., A.A.S.
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