 |  |
||||
|
|
|
|
 Courses College Credit Courses OST 1384 Introduction to Customer Service — 3 Credit Hours This course is an introduction to the basics of customer service. Emphasis is on enhancing customer relation skills, building rapport with customers and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations. Three contact hours. A.S., A.A.S.
|
|
|
|
|
|
||||||||||||
 |
|||
|
© Florida Community College at Jacksonville |
|
|