Information Technology Technician (Desktop Support) (6145)
Wherever there is a computer, there will be the eventual computer problem. Since most users are non-technical, they rely on IT support or help-desk technicians to walk them through the problem-solving steps.
This program offers the basic skills and knowledge needed to build, install configure, diagnose, repair and manage computer hardware and software, often in a networked environment. You will prepare to field telephone calls or e-mails and provide support on a variety of software products.
Because many of the courses in this technical certificate are
taught using certification materials, with additional study, you
have the added opportunity of pursuing industry recognized certifications
such as CompTIA’s A+ Microcomputer Technician certification
and Microsoft’s Certified Professional (MCP) certification.
You may also take advantage of credit-by-certification, gaining
credit for equivalent certifications already attained.
All courses in this technical certificate are also included in
the Information
Technology Management (Systems Administrator) technical certificate
and the Network
Administrator A.S./A.A.S. degree. This means that you have
the option of applying all the coursework completed in this program
toward a more advanced technical certificate and an associate
degree.
FCCJ is the regional resource for employers in every type of technology. Our
partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems
provide career connections. An FCCJ intranet site posts jobs targeting our students.
Graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield, the City of
Jacksonville, Medtronic, Mayo Clinic and other regional employers including the
government and military.
There is a current need for about 100,000 IT desktop support specialists, and that demand should double over the next five years. Starting salaries for Jacksonville average $32,000–35,000; the Florida average is $36,784; and the national average is $39,110.
Upon completion of this program, students will be prepared to
pursue industry recognized certifications such as CompTIA’s A+
Microcomputer Technician certification and Microsoft’s Certified
Professional (MCP) certification.
Students have the option of applying all the coursework completed
in this program towards the Information
Technology Management (Systems Administrator) technical certificate
or the Network
Administrator A.S./A.A.S. degree.
Estimated tuition for Florida residents is $1,394 (as of 07/06).
Contact program manager for textbook, fees and material costs.
|
| CGS 1060 |
Introductory Computer Concepts |
3 |
| or CGS 1570 Microcomputer Applications |
|
| CGS 1071 |
Network Technician Foundations |
3 |
| CGS 1824 |
Internet Foundations |
3 |
| CDA 1302 |
Hardware Configuration |
3 |
| CDA 1403 |
Software Configuration |
3 |
| CEN 1300 |
Microsoft Desktop Administration |
3 |
| CEN 1304 |
Microsoft Server Administration |
3 |
| |
Total Credit Hours |
21 |
Please see the technical certificate Graduation
Requirements.
