Information Technology
Support Specialist (Help Desk) (6201)
You can soon answer calls for assistance at the IT help desk with ease. By earning your IT Support Specialist certification, you’ll have the up-to-date knowledge and hands-on training you need to become a well-paid product support specialist, help desk specialist or technical support specialist in any size company. Resolving employees’ computer problems is very rewarding work with a bright future. Your education and
training will prepare you for a great job as a product support
specialist, help desk specialist or technical support specialist.
Help desk and technical support are among the fastest growing computer occupations. Our partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems provide career connections. An FCCJ intranet site posts jobs targeting our students. Our graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield, the City of Jacksonville, Medtronic, Mayo Clinic and other regional employers including the government and military.
Starting salaries for Jacksonville average $32,000–35,000, the Florida average is $34,420 and the national average is $42,329.
All courses in this technical certificate apply to the Computer
Information Technology (Help Desk and Technical Support) A.S./A.A.S.
degree.
Estimated tuition is $1,195 (for Florida residents, based on fees
as of 7/06). Contact the program manager for additional costs (textbooks, fees, materials).
Information Technology
Support Specialist (Help Desk) (6201)
Curriculum
|
| CDA 1302 |
Hardware Configuration |
3 |
| CDA 1403 |
Software Configuration |
3 |
| INP 1390 |
Human Relations in Business and
Industry |
3 |
| OST 1384 |
Introduction to Customer Service |
3 |
| CGS 1570 |
Microcomputer Applications |
3 |
or CGS 1100 Microcomputer Applications for
Business and Economics (4) |
|
| CIS 2401 |
Help Desk Support Operations |
3 |
| |
Total Credit Hours |
18 |
Please see the technical certificate Graduation
Requirements.
