Associate in Science/Associate in Applied Science

Computer Information Administrator (Help Desk and Technical Support) (2268)

The Computer Information Technology (Help Desk and Technical Support) degree program gives you extensive training and experience in computer hardware, software, technical support, problem solving, and customer service. Help Desk and Technical Support Specialists provide technical support and business tool usage advice and guidance to other employees, vendors and business customers for computers, computer systems, software systems and peripheral equipment usage. These individuals troubleshoot and restore routine technical service and equipment troubles by analyzing, identifying and diagnosing errors, using established processes and procedures. They document events using database systems and they track resolution of problems. This degree prepares students for positions in help desk and technical support problem resolution at first level for problem resolution and second level for more complex problems.

You can increase your skill level and future on-the-job confidence through an internship. Your associate’s degree and work experience will be a powerful combination in a job search. A variety of electives is designed to meet individual interests and career goals.

Two technical certificates are included as options within this degree program, Information Technology Support Specialist and Information Technology Analysis. Students may choose to pursue this A.S. or A.A.S. degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificate programs to develop or upgrade their skills in a particular field. Contact an advisor or counselor to determine the career education path that is best for you.

Certification and Licensing
Completion of this program prepares students for the Helpdesk Institute (HDI) certification.

Cost
Estimated tuition for Florida residents is $4,000 (as of 07/05). Estimated cost for textbook, fees and material cost is $1,600.

Curriculum

General Education Courses
ENC 1101	English Composition I	3
	*Mathematics	3
	*Humanities	3
SOP 1002	Human Relations	3
	*Communication — Category B	3
	Credit Hours	15

 

Professional Courses
CGS 1060	Introductory Computer Concepts	3
CDA 1302	Hardware Configuration	3
CDA 1403	Software Confirguration	3
OST 1384	Introduction to Customer Service	3
GEB 1011	Introduction to Business	3
CGS 1570	Microcomputer Applications	3
or CGS 1100	Microcomputer Applications for Business and Economics (4)
CIS 2401	Help Desk Support Operations	3
OST 1581	Professional Development in the Work Environment	3
CIS 1943	Internship	3
	Credit Hours	27

Professional Electives Group I
CDA 2500	Introduction to Data Communications	3
COP 2612	Microcomputer Operating Systems Concepts	3
COP 2344	Introduction to Unix/Linix	4
COP 2341	Linux Workstation Administration	3
CGS 2263	Computer Network Concepts and Operations	3
or CDA 2502	Computer Networks
	Credit Hours	9

Professional Electives Group II
OST 2771	Word Processing I	3
CGS 1580	Introduction to Desktop Publishing	3
CGS 2512	Spreadsheet Concepts and Practices	3
CGS 2542	Database Concepts for Microcomputers	3
CGS 2525	Introduction to Multimedia	3
CGS 2820	Web Site Design and Development	4
COP 1000	Introduction to Programming and Algorithm Design	3
CIS 2321	Information Systems	3
CGS 2555	Introduction to the Internet	4
or COP 2822	HTML Programming
	Credit Hours	12

Total Program Credits: 63

*Refer to A.S./A.A.S. degree General Education Requirements.

Notes
You have two options in this program: the associate in science (A.S.) degree, which can prepare you for employment or transfer to a state university, and the associate in applied science (A.A.S.) degree, which is intended primarily for students who want immediate employment after graduation. If you choose the A.S. degree you must take MAC 1105, MGF 1106 or a higher level mathematics course. If you choose the A.A.S. degree must take MAT 1033 or a higher level mathematics course. Please see an advisor to determine the optioin that is best for you.