Technical Certificate

Information Technology Analyst (Help Desk) (6202)

The Information Technology Analyst certificate provides training for individuals seeking positions in technical help desk positions. You can apply your skills to the needs of large or small businesses and organizations. Your education and training will prepare you for a great job as a product support specialist, help desk specialist or technical support specialist.

Articulation
All courses in this technical certificate apply to the Computer Information Technology (Help Desk and Technical Support) A.S./A.A.S. degree.

Cost
Estimated tuition is $1,700 (for Florida residents, based on fees as of 7/05). Contact the program manager for additional costs (textbooks, fees, materials).

Curriculum

Professional Courses
ENC 1101	English Composition I	3
CDA 1302	Hardware Configuration	3
CDA 1403	Software Configuration	3
GEB 1011	Introduction to Business	3
SOP 1002	Human Relations	3
OST 1384	Introduction to Customer Service	3
CGS 1570	Microcomputer Applications	3
or CGS 1100	Microcomputer Applications for Business and Economics (4)
CIS 2401	Help Desk Support Operations	3
OST 1581	Professional Development in the Work Environment	3
	Total Credit Hours	27

Please see the technical certificate Graduation Requirements.